Adriana Olivas

Front desk and scheduling. If you are calling a physical therapy office for the first time and are not sure what to ask, she is a good person to get.

A career spent being the person clients talk to first.

Adriana Olivas is a patient care coordinator at Carroll Physical Therapy, working the front desk and scheduling. She came here from personal care: she is a licensed cosmetologist and has worked as a lash artist and a laser technician. That was a different industry, and none of it is a service this clinic offers. She has also completed medical assisting coursework.

What carried over is the part that matters at a front desk. Years of being the first person a nervous client speaks to, of explaining what happens next before they have to ask, and of keeping a book of appointments straight. She is not a physical therapist and she does not treat patients.

Front desk and scheduling
Licensed cosmetologist, a prior career
Medical assisting coursework completed
Years of client-facing work before this
Carroll Physical Therapy, photo coming soon for Adriana Olivas, Patient Care Coordinator

The first call, and everything it turns into.

You do not need a referral in New Jersey, so the first call is to us, not to a doctor's office. Adriana takes it from there: a time on the calendar, the forms, and the handoff to your physical therapist. Start on the appointment request page if that is easier, check insurance plans for the carriers we are in-network with, and patient info for the first-visit basics.

Answering the First Call
New Patient Scheduling
Rescheduling and Cancellations
Front Desk Check-In
New Patient Paperwork
Explaining What Happens Next
Phones and Messages
Getting You to the Right Person

What our patients say.

"Since I have started this physical therapy, I have recognized a lot of improvement and I would recommend this to many of my peers."
Maragaret B. · Google Review

Schedule Your Appointment

No referral needed. Most insurances accepted. Doors open at 5:00 AM.

Your first visit is a full one-on-one evaluation: come in, tell us everything, and leave with a plan. Send this form and a coordinator will call you back to set the time and sort out the rest.

Prefer to call? (973) 366-1600

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